LIVE Santa Calls FAQ's

We hope we can answer all your question below.

	What is a LIVE Santa Calls?
	When do I need to book a LIVE Santa Call?
	Can anyone with an ordinary telephone receive a LIVE Santa Call?
	What time do LIVE Santa Calls happen?
	I have more than one Child to book for, how do I do it?
	What does Santa say?
	What does Santa sound like?
	What if the recipient's telephone is engaged when LIVE Santa calls?
	I booked a LIVE Santa Call and it didn't happen, what now?
	Who is behind LIVE Santa Calls?

	What is a LIVE Santa Call? Exactly what it says on the Tin! We have recruited a bank of real Santas (people) who have contracts with us to play Father Christmas and phone children who live anywhere in the UK according to a call list we generate from bookings made from Santa.co.uk or Santa-Claus.com. All Santa's are vetted and are experienced with young children. All personnel come from either Teaching Careers or Children's Entertaining backgrounds and have been Security Cleared by the CRB (Criminal Records Bureau). These are current ( 2005) clearance checks that have been instigated by Father Christmas Ltd and executed by the government agency CRB. The recipient's phone is not billed nor charged for the Santa Call. No advertising is associated with the LIVE Santa Call. The Live Santa Call will last approximately 2 minutes.	top
	When do I need to book a LIVE Santa Call? You can arrange for a Santa Call to happen up to 4 weeks in advance. Call slots are extremely limited due to their obvious popularity and limited number of available Santas to make that magical call. Tip: If Santa is to ring a child at a place where you will not be at the time of the call - please advise their parents/guardians of the call you have booked.	top
	Can anyone with an ordinary telephone receive a LIVE Santa Call? Yes! Although the scheduled Live Santa Call is ordered via the Internet using a secure payment environment, the Live Santa Call can be made to any phone including mobiles, anywhere in the UK, USA and Canada.	top
	What time do Santa Calls happen? A Live Santa Call will approximately 2 minutes and can happen at 15 mins either side of anytime you choose. The booking form will ask you for a date and "time to call". Only available dates and call slots are displayed so you can only book what's available - therefore avoiding disappointment.	top
	I have more than one Child to book for, how do I do it? Not a problem. Although each LIVE Santa Call is for ONE child - Santa will only mention the first named child even if the booking contains more than one child's name. Tip: 1. Space each Santa Call 15 minutes apart. This will give the excited children time to tell you what Santa said to them before the next call comes in. Tip: 2. Because the Santa Calls are personalised keep your purchase receipt and remember the order the Santa Calls are scheduled.	top
	What does Santa say? When you book a LIVE Santa Call you will be prompted for various information about the child. These details are similar to the details submitted when ordering a Santa Letter such as - Name, Age, gender, most wanted Christmas present, hobbies, pets & names , best friend's name and anything else you would like Santa to mention in his wonderful call.	top
	What does Santa sound like? Santa Claus is brought to wonderful life by each of our quality & security checked Santa's. Using the information you provide at the time of booking Santa will speak in an English accent.	top
	What if the phone is engaged when LIVE Santa Calls? Each Santa Call is programmed to happen 15 mins either side of your allocated call time. For example - if you choose Christmas Eve at 6PM - Santa may call between 5.45PM and 6.15 PM - whilst this is necessary to allow for the unpredictability of previous calls that Santa makes it also makes for wonderful period of anticipation as you and your child wait not quite knowing exactly when the great man will actually call. Tip: Make sure you inform the recipient's parent/guardian of the pending Santa Call and tell them to keep the line free!	top
	What if I book a Santa Call and it doesn't happen? A pre-booked LIVE Santa Call will happen! The notification page and emailed receipt you receive upon successful submission of your order, will only be generated once the computerised booking system has accepted your criteria. The only way a LIVE Santa Call will seem not to have occurred is if you have specified an incorrect telephone number. In which case somebody you don't know had a wonderful surprise! If Santa tries to call and the telephone number is engaged or their is no reply, he will retry for the next 15 minutes. Tip: 1. Make sure the recipient is in the house at the scheduled time of the Santa Call Tip: 2. If it is a gift for a child other than your own, then tell their parent / guardian you have arranged the Santa Call.	top
	Who is behind Santa Calls? The organisation behind SantaCalls.com and Santa-Claus.com and Santa.co.uk is Father Christmas Ltd. Registered in England (Company no: 03711758). The company is dedicated to providing world class content and retail services tailored for Christmas and the Internet. Should you wish to speak with one of our customer services team about any concerns you have with our products and services please call: 44 (0)870 225 0023 (BT standard rate) email: Personal Callers are welcome in office hours to: Father Christmas Ltd, Francis Court, Cambridge CB5 8TE	top
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